Privacy Policy

To provide you with the best possible services, we collect certain personally identifiable information, including:

• First and Last Name
• Age
• Email Address
• IP Address
• Operating System & Web Browser
• VATSIM ID & IVAO ID
• Location

Please keep in mind that if you directly disclose personally identifiable or sensitive information on your Brussels Airlines VA public profile, statistics, or other visible sections, this information may be collected and used by others.

We do not collect personal information unless you voluntarily provide it to us. However, in order to use specific services available on our website, you may be required to provide certain personal details. These include:

• Registering an account on our website.
• Entering an event or contest sponsored by us.
• Contacting us regarding services you have requested.

When you submit the contact form, we use Google reCAPTCHA v3 to assess whether the request is automated. The service receives technical information, including your IP address, browser and interactions needed for its risk analysis. Our server checks the token, action, hostname and score before sending a message. A failed verification prevents delivery.

Google processes this information on our behalf to provide the anti-spam service. reCAPTCHA may set the _GRECAPTCHA cookie for risk analysis. See our cookie policy for details, and use the contact page for questions.

This website uses the Leaflet API. By using our website, you agree to the Leaflet Terms of Use and acknowledge that Leaflet operates under an open-source BSD-2 license.

Brussels Airlines VA may automatically collect information about your computer hardware and software. This may include your IP address, browser type, domain names, access times, and referring website addresses.

This data is used to operate the service, maintain service quality, and generate general statistics regarding website usage.

Our website may contain links to external websites that are not operated or controlled by us. Please note:

• We are not responsible for the privacy practices or content of these third-party websites.
• Clicking on external links means you will be subject to the privacy policies and terms of those sites.
• We encourage users to review the privacy policies of any linked websites before providing personal information.

By using our website, you acknowledge that we do not control and cannot guarantee the security or privacy of third-party sites linked here.

Brussels Airlines VA secures your personal information from unauthorized access, use, or disclosure. We use the following security measures:

• SSL Protocol for secure data transmission
• Server-side encryption for stored information

When personal information is transmitted to external websites, it is protected using encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to implement appropriate security measures to protect against unauthorized access, data alterations, or breaches.

However, please note:

• The internet has inherent security and privacy limitations beyond our control.
• The security, integrity, and privacy of all data exchanged through our website cannot be fully guaranteed.

For more details about SSL/TLS and HTTPS, click here.

Our service is not intended for anyone under the age of 13, and we do not knowingly collect personally identifiable information from children under 13.

If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us via admin@brusselsairlinesva.be.

If we discover that we have collected personal data from a child under 13 without parental consent, we will take steps to remove the information from our servers.

In cases where parental consent is legally required, we may request parental approval before collecting or processing personal data.

Brussels Airlines VA may contact you via email or other communication channels to provide announcements, alerts, confirmations, surveys, and general updates.

If you wish to stop receiving promotional communications*, you can opt out by emailing flightops@brusselsairlinesva.be to request account deactivation or deletion.

*Promotional communications include event notifications and surveys.

At Brussels Airlines VA, we believe that every individual has the right to privacy and should have control over their personal data. Whenever you are required to submit information, you will be given options to limit how your data is used, including restricting the sharing of data with third parties.

Brussels Airlines VA stores website data and database information in France.

All personally identifiable information is protected by the respective privacy laws of your country, the United Kingdom, and the European Union (EU), including the General Data Protection Regulation (GDPR), which governs data protection in the Netherlands and France.

While GDPR applies across the EU, each country may have additional regulations or enforcement policies. In France, the CNIL (Commission Nationale de l'Informatique et des Libertés) oversees compliance and applies additional privacy safeguards in certain sectors. In the Netherlands, data protection is managed by the Autoriteit Persoonsgegevens, with a strong focus on security measures and personal data access rights.

Brussels Airlines VA complies with the General Data Protection Regulation (GDPR), which governs data protection across the European Union. We are committed to ensuring that your personal information is handled securely and transparently in accordance with GDPR standards.

Under GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we store about you.
• Erasure (Right to Be Forgotten): You may request the deletion of your personal data under certain conditions.
• Restriction of Processing: You can ask us to limit how we use your data.
• Data Portability: You have the right to receive your data in a structured, commonly used format.
• Objection: You can object to certain processing activities, such as direct marketing.

If you wish to exercise any of these rights, please refer to the contact details provided in this Privacy Policy for further instructions.

For more details about GDPR, visit the official European Commission GDPR Page.

Brussels Airlines VA reserves the right to update this Privacy Policy periodically.

For significant changes in how we handle personal information, we will provide notice through one or more of the following methods:

• Sending an email to the address associated with your account
• Posting an announcement on our website

By continuing to use our website and the services available through it after such modifications, you:

• Acknowledge the revised Privacy Policy
• Agree to comply with and be bound by its terms

For any inquiries regarding your personal data or this Privacy Policy, please visit our Staff & Contact Page to find relevant contact details and submit requests directly.

If you prefer email communication, you can reach us at:

• Privacy Inquiries: privacy@brusselsairlinesva.be
• General Support: support@brusselsairlinesva.be
• Website & Technical Issues: webmaster@brusselsairlinesva.be

We strive to respond to all inquiries within 24-48 hours, depending on the nature of the request and staff availability.

For urgent matters, please indicate the urgency in your message, and we will prioritize accordingly.

The primary way to report abuse to Brussels Airlines VA is by emailing abuse@brusselsairlinesva.be.

We take all abuse reports seriously and strive to review submissions promptly. While response times may vary based on the complexity of the case, we aim to acknowledge abuse reports within 48 hours and take appropriate action as necessary.

For further details on our policies regarding abuse, please refer to the relevant sections of this Privacy Policy.